When you’re designing a practice activity, such as a mini-scenario, your time and money are limited. So what should you prioritize?
A stakeholder might insist you create lots of graphics, also known as “eye candy.” However, making those images cuts into the time you need to design a challenging activity.
The cost of eye candy is often a too-easy activity. When I’m cranky, I’d say a lot of elearning suffers from this. It’s strong for the eyes but weak for the brain.
What would happen if we invested less in eye candy and more in designing deep challenges? Would this really bring about the apocalypse, as some stakeholders appear to think?
Let’s compare two activities
I created two activities to help instructional designers practice the initial conversation with their client. The goal is to steer the conversation away from “Make me a course” and toward “Help me solve this performance problem.” What happened when I spent hours creating graphics for one of the activities?
Activity 1: Graphics and slides ate my brain
I made this first activity many years ago using Keynote (like PowerPoint) and converting it to HTML5. The process was similar to using a slide-based tool.
Give it some time to load; it’s old and a little stiff. If you’re reading this in email or a feed reader, you may need to go to the blog site.
This is a weak activity. It’s way too easy and shallow. It was also a pain to build, requiring a separate flowchart to keep track of the branching. I’m embarrassed to say that it took me six hours to write and produce this, even though it has only six decision points. You can read more about the development in the original blog post.
Activity 2: Just one photo and lots more brain
Here’s the same type of conversation, but developed with just one photo and lots more branching. Can you win the client and avoid an information dump? Click the image to play the activity.
I spent eight hours writing and producing this, two hours more than I spent developing the much simpler scenario. The simpler scenario has only six decision points and can be clicked through in seconds. This activity has 57 decision points, requires actual thought, and encourages exploration.
Edited to add: 57 decision points doesn’t mean players must make 57 decisions. It’s a branching scenario. There are multiple paths with multiple decision points. The average result is reached with 10-12 decisions. You can see the flowchart here.
I saved time by using a tool that makes it easy to manage branches and that combines writing and production (I first used BranchTrack and then switched to Twine for more control over the look and feel).
Another big savings came from not searching for multiple images showing Ann and Luis with subtly different expressions. Since many stock photos show overacted expressions, I probably would have ended up doing a custom photo shoot with some friends, cutting drastically into my design time and spending others’ time as well. However, for the type of discussion in the scenario, seeing every eyebrow twitch isn’t necessary, so photos aren’t necessary.
It’s not just the tool, it’s the priorities.
Using the right tool definitely helped — it was far easier to manage the branching in Twine.
However, for the second activity, I also decided that I didn’t need to find multiple photos, create an order-taker meter, and strain my limited graphic design skills to arrange everything on the slide. I quickly found one stock photo, lightened it a bit, and spent the rest of my time writing a more subtle, realistic challenge.
Test it on your learners!
You might be thinking, “But everyone expects our stuff to look snazzy!” Maybe they’re used to bling, but they could discover that they prefer more substance.
Try testing a subtle, text-only decision-making activity on some learners. Maybe try a branching scenario that requires them to deal with an employee called Bob, whose “Just kidding!” snarky comments are inspiring complaints, but don’t include photos of Bob or anyone else. If it’s a strong activity, people will immediately dig into it, chasing after the best ending. When they’re done, ask them, “Do you care that you never saw a photo of Bob?”
I do that in my scenario design course. I send participants to a downright ugly text-only scenario without any preparation. When they come back to the discussion, they want to talk about the ending they got. When I ask if they cared that there was no picture of the person in the story, almost everyone says they didn’t care. They were too interested in solving the problem. They easily imagined the person, and some say that a picture would actually interfere.
I’ve seen it work.
I’ve also seen this work in the field, with cross-cultural training in the US Army. You might be familiar with the graphically rich Haji Kamal activity. That was one part of a large project. We also developed several other branching scenarios that were just text printed on paper, with directions like “Turn to page 9” next to an option. The paper scenarios were popular with the same demographic, at one point inspiring so much discussion that the bell rang to end class and they didn’t want to leave.
So before you believe “They’ll reject it if it doesn’t have slick graphics!” test a strong text-only scenario on your learners.
Photos can add problems
Unnecessary photos of people can even create problems. Each person in a photo is a specific race, age, and gender, which someone might interpret in ways we don’t intend. Each person is wearing clothes that can quickly look dated or are too culturally specific. I’ve heard that many stock photos look “too American.”
What I’m not saying
I’m not saying, “Lots of eye candy is a sign of a fluffy activity” or “Lack of eye candy is a sign of a challenging activity.” I’m saying that we all have a limited budget of time and money. The amount of that budget that we spend on bling takes away from what we could spend on writing challenging, subtle activities.
Also, obviously, some activities absolutely require graphics, such as questions like, “Which end of this widget needs realignment?” And more emotionally-rich scenarios need real photos of people with subtle expressions or even video, because in the real world we’d base our decisions partly on the emotion that people seem to be expressing.
I’m also not talking about information presentations, which can easily require graphics. I’m talking about practice activities that require people to make realistic decisions, which I think should be the bulk of what we create, once we’ve determined that training is really the solution.
What do you think? Are you pressured to include more eye candy than you think is useful? Have you tested a text-only practice activity? Let us know in the comments.