Is training really the best solution? Often, no. Here’s a flowchart that will help you find what will really work, whether it’s a job aid, a workflow improvement, training, or something else. Read more.
“Training will help solve this problem.” Before you say this, make sure more powerful changes have been made first. Here are 7 factors to consider. Learn more.
Your client thinks a course will solve their problem, but you’re not so sure. Help the client see the real cause by asking not only “why?” but also “what for?” Learn more.
Check out these examples of branching scenarios, and examine the design decisions behind them. Read more.
“Our job is to give the client what they want.” Nope. Our job is to save the client from themselves. We need to learn who they are and what challenges they’re facing, and then help them do the analysis that they probably skipped. Learn more.
“I’ll create whatever you want, even if it will never work!” That’s what the typical training request form promises clients. Set the right expectations by burning that form and replacing it with these ideas. Learn more.