How to write a strong mini-scenario, why you want to use “showing” feedback, and how to make your characters sound like real people: Three classic scenario tips from my blog. Learn more.
“Our job is to give the client what they want.” Nope. Our job is to save the client from themselves. We need to learn who they are and what challenges they’re facing, and then help them do the analysis that they probably skipped. Learn more.
“I’ll create whatever you want, even if it will never work!” That’s what the typical training request form promises clients. Set the right expectations by burning that form and replacing it with these ideas. Learn more.
Does that learning objective really want what’s best for you? Conventional objectives aren’t always our friends. These three questions will help you set boundaries with our frenemy. Learn more.
How can we make mandatory training actually useful? With some disobedience, questions, and a sneaky workaround to “everyone must be exposed to all the information.” Learn more.