Latest posts

Save your clients from themselves

“Our job is to give the client what they want.” Nope. Our job is to save the client from themselves. We need to learn who they are and what challenges they’re facing, and then help them do the analysis that they probably skipped. Learn more.

Burn your training request form

“I’ll create whatever you want, even if it will never work!” That’s what the typical training request form promises clients. Set the right expectations by burning that form and replacing it with these ideas. Learn more.

Learning objectives: Our frenemy

Does that learning objective really want what’s best for you? Conventional objectives aren’t always our friends. These three questions will help you set boundaries with our frenemy. Learn more.

“It’s new, so everyone needs training on it.” Nope.

“This thing is new, so of course everyone needs to be trained on it.” Your client is heading toward an information dump. Steer them to a better solution with these tips. Learn more.

How to make mandatory training relevant

How can we make mandatory training actually useful? With some disobedience, questions, and a sneaky workaround to “everyone must be exposed to all the information.” Learn more.

Two examples of interactive job aids

A good job aid can reduce or eliminate the need for training. Here are two examples of interactive job aids created in Twine, a free tool. Learn more.

3 cool ideas to steal for your training scenarios

Here are some sample scenarios showing different ways to provide background information, plus a unique way to show the consequence of a decision. Learn more.

Instructional design

Be an elearning action hero!

This quick, visual approach to instructional design helps you change what people do, not just what they know. It keeps your team members focused on a measurable business goal, and it can keep stakeholders from adding extraneous information. Read more

The big mistake in elearning

Why is so much elearning so boring? Because we’re obsessed with designing information when instead we should be designing experiences. We need to focus on what people need to do, not what they need to know. Read more

Is training really the answer? Ask the flowchart.

Is training really the best solution to a problem? Often, no. Here’s a flowchart that will help you identify what will really work, whether it’s a job aid, a workflow improvement, training, or something else. Read more.

Scenario design

Elearning example: Branching scenario

You’re a US Army sergeant in Afghanistan. Can you help a young lieutenant make a good impression on a Pashtun leader? That’s the challenge behind “Connect with Haji Kamal,” a thought-provoking branching scenario. Try the activity and learn how it was designed. Read more

Makeover: How to write challenging scenario questions

We’ve all seen scenario questions that are too obvious. But how can we make them more challenging? Let’s fix a boring question right now. Learn more.

Sample branching scenario + cool tool

Branching scenarios can be a pain to design. Happily, you can use a simple tool called Twine to easily draft the scenario and produce it. In this post we’ll look at a scenario that I wrote to demonstrate Twine’s basic features and to make a point about teaching through stories. Read more

You can control their minds!

Self-paced toolkit now available

Stop being an order taker, and steer clients away from an information dump.

- Practice what to say & and what NOT to say
- Downloadable templates
- Learn at your own pace

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