You’re a US Army sergeant in Afghanistan. Can you help a young lieutenant overcome cultural differences and make a good impression on a Pashtun leader?
That’s the challenge behind “Connect with Haji Kamal,” a decision-making scenario that my cool client Kinection and I developed for the US Army. The online scenario is the homework part of a lesson plan that includes in-class discussion about how to build rapport across cultures. It’s part of a much larger effort in the Army to strengthen soldiers’ cross-cultural and peacekeeping skills.
Turn on your speakers and give it a spin. If the site is down, the video below will give you a sense of how the activity works.
The activity is designed to be completed as homework before a culture class, and it includes a facilitator guide with debrief questions. Our goals were to model specific rapport-building behaviors and inspire class discussion.
To follow the “good” paths, you need to see things from Haji Kamal’s point of view, show respect and patience, and otherwise apply cross-cultural skills that will be discussed in class. You end up on less successful branches by making more ethnocentric choices.
Our original content was a short description of a real-life discussion between a soldier and Pashtun leader. We added enough twists to end up with 12 paths through the material, using a flowchart to keep track of everything.
The paths cross at several points, so usually one bad choice doesn’t doom you to a bad ending.
The debating squad leaders
The debate between two characters has its roots in classroom scenarios that we developed. During tests of those scenarios, we found that requiring participants to defend each option got them more deeply involved. The debate also simulates the kind of thinking that soldiers need to do in the field to challenge their cultural assumptions.
For this scenario, the debate also replicates real life — often a sergeant asks squad leaders for their ideas and then advises the lieutenant. To make the player think independently, we also included an undebated option.
To make sure the story and arguments were believable, we ran a classroom debate version of the scenario with a group from our target audience. We collected their arguments for each option and then wrote the script for the online version.
In focus groups about their training preferences, soldiers made clear that they prefer video. However, that wasn’t in our budget or timeline, so we went with the soldiers’ second best, graphic novel illustration. The images are comic-ified photos.
We used audio for the debating squad leaders because their arguments were core to the game. The lieutenant and Haji Kamal are limited to silent dialog bubbles mainly to avoid the challenge of providing audio for Haji Kamal, who in real life wouldn’t speak English. Our audience members are sticklers for authenticity, so the best solution would have been to have the Haji speak in Pashto and display his dialog bubble in English, but that would add a distracting layer of complexity.
We kept animation to a minimum for the same reason — we wanted players to focus on the ideas and story.
At two decision points, we tried different twists:
- Rogue lieutenant: At one point on a mediocre path, the LT ignores what you recommend (no matter what it is) and says his own line. Unfortunately, it’s not a good line. You have to do damage control to get back on a decent path — just like in real life.
- Defend your choice: At another point, the LT asks you why he should say what you’ve recommended. Pick a good defense, and you go down a good path. A weak defense sends you down a mediocre path. This adds a layer of complexity to the branching that could get seriously challenging for the designers and developers, but it could also be used to make players think more deeply about their choices and defend them in ways that are most persuasive to someone from the lieutenant’s background.
The game and its accompanying facilitator guide were tested by soldiers in a culture class at Fort Huachuca NCOA. It looks like the activity met our goal of inspiring discussion: 70% of the players said that they were looking forward to discussing the game in class the next day, and instructors reported that the activity “prompted the majority of the discussion” and encouraged soldiers to share their own experiences.
The activity will be part of a larger toolkit for military educators. The toolkit includes more decision-making scenarios in several formats, all of them designed to help soldiers practice specific cross-cultural capabilities.
Design time required
A scenario of this length and complexity takes me about 20-40 hours to plot and write. That’s the time I need after the goals have been identified, we know what the learners need to do in the real world, we understand the mistakes they commonly make, and the SME has provided at least the germ of a realistic story. It doesn’t include project management time, audience testing, audio and graphics sourcing, Flash development, QA, etc., and it assumes that reviewers don’t make major changes.
That’s a lot more time than it would take to throw together a slideshow on “Key Concepts in Rapport Building: Afghanistan,” but we like to think the resulting activity is more memorable and more likely to change behavior.
In an ideal world, instructional designers could spend our limited time on immersive activities that have a big potential impact, and all those Flashified information dumps could instead be cheap PDFs or intranet pages.