Save your clients from themselves

“Our job is to give the client what they want.” Nope. Our job is to save the client from themselves. We need to learn who they are and what challenges they’re facing, and then help them do the analysis that they probably skipped. Learn more.

Burn your training request form

“I’ll create whatever you want, even if it will never work!” That’s what the typical training request form promises clients. Set the right expectations by burning that form and replacing it with these ideas. Learn more.

Learning objectives: Our frenemy

Does that learning objective really want what’s best for you? Conventional objectives aren’t always our friends. These three questions will help you set boundaries with our frenemy. Learn more.

“It’s new, so everyone needs training on it.” Nope.

“This thing is new, so of course everyone needs to be trained on it.” Your client is heading toward an information dump. Steer them to a better solution with these tips. Learn more.

How to make mandatory training relevant

How can we make mandatory training actually useful? With some disobedience, questions, and a sneaky workaround to “everyone must be exposed to all the information.” Learn more.

Two examples of interactive job aids

A good job aid can reduce or eliminate the need for training. Here are two examples of interactive job aids created in Twine, a free tool. Learn more.

How to design software training, part 2: Practice activities

Here’s an alternative to traditional software training: Create self-contained activities that help people learn by doing, and make the activities available on demand. Learn more.

How to design software training, part 1: Do everything except “train”

“How can I design training for new software?” Maybe training isn’t even necessary. Let’s look at some alternatives. Learn more.

Can we use scenarios to teach concepts?

“You can’t just throw people into an activity without first teaching them the concepts.” Yes, we can. Check out this simple example. Learn more.

Video: 3 ways to motivate

How can we motivate people to complete our activities and change what they do on the job? Here’s a video of the webinar I recently ran on that topic, plus a summary of what we talked about. Learn more.