Your client, Carla, wants you to create a course about a personality inventory. She says the course will help managers be more empathetic. She's already created a slide deck, so it should be easy!
This project will be another time-wasting information dump unless you steer Carla in a better direction.
This scenario is an example of what you'll find in the Partner from the Start toolkit. Use the toolkit to build your performance consulting skills, so you can help clients find the best solution to each problem.
Your goal: Get Carla to agree to a longer meeting in which you'll help her look more closely at the performance problem.
In the toolkit, you've prepared for this meeting. Click the hint below to see what you've learned before the meeting, or just jump into the scenario.