Training design - Cathy Moore

Introduction

How to handle the handoff conversation

Do your clients expect you to create training on demand? By changing how you talk to them, you can steer them away from an information dump and help them solve the real problem. Learn more.

How to handle the handoff conversation

By Cathy Moore

Do your clients expect you to create training on demand? By changing how you talk to them, you can steer them away from an information dump and help them solve the real problem.

Once they agree to do a needs analysis, you're on your way to the best solution.

Here's a quick slideshow with ideas for things you could say -- and not say.

For more, see:

Learn more

Build your performance consulting skills

Stop being an order taker and help your clients solve the real problem. The Partner from the Start toolkit helps you change how you talk to stakeholders, find the real causes of the problem, and determine what type of training (if any!) will help.


Learn more

Build your performance consulting skills
with new tips and content for teams

Stop being an order taker and help your clients solve the real problem. The Partner from the Start toolkit helps you change how you talk to stakeholders, find the real causes of the problem, and determine what type of training (if any!) will help.

The toolkit has recently been expanded:
  • Many new examples as mini-practice activities (more than 50 total)
  • New tips for writing goals, actions, and analysis notes
  • For team leaders:
    • 125 discussion questions -- download the customizable PowerPoint deck
    • Tips for coaching new action mappers and embedding the practice in your organization
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