By Cathy Moore
Everyone wants it yesterday. So how can we deliver on time? Here are three possibly bizarre ideas.
1. Don't design training
Does the client just want everyone to be "aware" of the hamster sharing policy? If so, your best bet might be to send everyone a link to the policy with the message, "Read this policy, and share hamsters according to its rules."
If you have the marketing department send the email, they can track how many people opened it and clicked the link to the policy. If they know what they're doing, they can even tell you who clicked the link and who didn't, and who read all three pages of the policy and who wandered off after page 1.
In fact, the marketing department can help you write an email that will make people want to read the hamster-sharing policy. They're experts in this stuff.
2. Design super-targeted training
Most people who say "My team needs training" are making a ton of assumptions. They jump to conclusions about the problem ("They need to understand!") and the solution ("They need training!").
If you let their assumptions drive what you do, you'll waste time creating more training than is useful or effective.
Your secret goal is to find non-training solutions to the problem. To do that, you invite the client to a quick needs analysis discussion, which you'll disguise as a meeting to "help me understand the problem."
Then you'll run this type of kickoff meeting, walking your client through the first few steps of action mapping.
The meeting will help your client see how changes to tools, new job aids, and other non-training interventions can solve the problem.
If still you end up designing training, it will probably be shorter and more targeted.
3. Focus on challenge, not bling
In elearning we're tempted to make up for the lack of human contact with an avalanche of irrelevant stock photos, narration, and flying bullet points.
I harp on this constantly, but I'll say it again: An intriguing, challenging activity often works perfectly well as text. In fact, once you start adding media, you can actually damage an activity.
Think text can't hack it? See if you can convince this client to analyze the performance problem, undistracted by cheesy stock photos or narration.
I can already hear people saying, "But what about learning styles?!" to which I say, "Learning styles are bunk."
Obviously in many situations more time-consuming media like video, animation, and audio are absolutely necessary. Try understanding how a wind turbine generates electricity without seeing at least a breakaway illustration of its innards. Even better, the right image can eliminate the need for text.
But what I see far more often is pointless, time-wasting bling applied to a boring presentation.
If we're expected to produce "content," we have a choice:
- We could spend a couple of hours writing challenging, bling-free decision-making activities that help people learn through experience, or
- We could build a bunch of slides to present the content, and then spend several more hours searching for non-gag-inducing stock photos to add "eye candy," creating slick transitions to "keep the learner's interest," recording unnecessary narration because we can't expect people to read, and fussing interminably with the timeline to make the narration track properly with the flying bullet points.
Unfortunately, our employers often expect bling. One way to win them over to a more powerful but less bling-infested approach is to show them several examples of challenging, thought-provoking materials designed the way we think would work best.
Scenario design toolkit now available
Design challenging scenarios your learners love
- Get the insight you need from the subject matter expert
- Create mini-scenarios and branching scenarios for any format (live or elearning)
It's not just another course!
- Self-paced toolkit, no scheduling hassles
- Interactive decision tools you'll use on your job
- Far more in depth than a live course -- let's really geek out on scenarios!
- Use it to make decisions for any project, with lifetime access
12 comments on “3 ways to save gobs of time when designing training”
Comments are closed.
I love it, especially the activity. I like to have an avatar as a fellow employee talking directly to you and asking for help in doing something.Then you make choices and he/she gives you feedback on how helpful you are.
“◾We could build a bunch of slides to present the content, and then … with the flying bullet points.”
This entire bullet made me snicker! My boss (a non IDer) says he wants the first bullet, then later tells you he wants the second bullet. LOL
Creating a repertoire of basic, non-“blingy” interactions has proven useful to drop text-heavy info into a small package, once the library has been created.
Great suggestions! I agree, everyone wants it yesterday! We actually have a process in place, very similar to the “Don’t design training” suggestion. Marketing writes and delivers the content, it is wonderful. A new policy or process does not necessary need a training. Sometime it only needs the correct delivery method. To the point of selecting the correct delivery method, I like the idea of walking the client thru the action mapping; as a kickoff meeting. Clients tend to think that instructor led training is the end-all to solving problems. Diagnosis the real problem with the client present. Then you will have the clients buy-in to the true issue and how to resolve it.
I sent this article to a client who asked for a course that should (exact quote) “make people aware of the hamster sharing policy” (ok, not very exact), highlighting Paragraph One to her and I did not receive the “thank you, that was real enlightening” response 🙂 Lesson: don’t send stuff to people under deadline-related stress :)))
I spend a lot of time talking people out of running training. I generally find that a clear ‘pictures and arrows’ one page guide, or a screen capture video does the job for most staff. I deal with the rest (the strugglers or the advanced) one to one.
Wouldn’t we save huge amounts of time if we shared all our materials? I work freelance and can’t believe the huge duplication of content I see in different organisations. Many L&D departments design their own work – then give it to me to deliver and it’s usually always things I’ve seen before. The idea of intellectual property is a myth – have you ever seen an interview skills course say don’t listen? Don’t build rapport? Don’t ask open questions?!! Rather than moan I’ve developed a free to view, not for profit website where I ‘ve got others to share all their content. I know when I worked in L&D it would have saved me heaps of time if I could look at what others had done, their slides and facilitator notes, handouts etc.., I ding even ask people to log in as I can’t be bothered to build a database of people I’ll never send junk mail to. Ugh – wheel reinvention is a huge time waster. Hopefully I ‘ll eradicate that.
A shorter more concise training is definitely needed at my institution! The training is nonexistent here and when we do have product knowledge meetings on new programs (I work for a medical school) the process is usually long and more like a sales pitch! There is hardly any new and exciting information being given to us, when there is it is usually a small portion of the presentation and that frustrates a lot of us because we believe that we have so much to do that we would have liked to just receive this new information via email and be able to read and digest it when we have the free time. I like the more concise route you have outlined here – makes more sense
As I read some of these articles, they peaked my interests because I spend a lot of my time training others. Thank you for the tips.
I’m currently getting my masters in TRDV at Roosevelt University, but have also worked in the corporate training world for about 5 years now. I am all too familiar with your point #2 of managers coming to us saying “they need more training”. I once had a professor that share a story with us about employees not punching in at a time clock for their shift. The manager requested training of “how to” and why it’s so important only to find out it was because the time clock was at the opposite end of the door they entered for work so it was more out of inconvenience than not knowing how. The time clock was moved and the problem solved. As learning professionals this is a huge time saver to ask the questions of “help me understand the problem” so our time may be better spent on the real training issues. Great Article!
I second the idea of shorter and more concise training. What is like even more is the thought that before creating training, trainers should actually spend some time looking for ways how NOT to create it – and thus resolve the organizational issues that may lead to problems which training would not resolve anyway. I’m going to try this very first time someone asks me for the training for their people! Thank you for the inspiration!!!
I think the concept of TARGETED training is one we all struggle with. Even when a needs assessment is conducted we tend to allow our business to scope creep and take our training in potentially different directions. If we are able to keep both the director of the project as well as the training focused we increase our chance for success.
Thank you for the article it was great!
Nice article, especially I liked the concept of disguise meeting to understand the need of the client.