How can I design a course for new hires?

When they say, “We need an onboarding course,” our stakeholders usually haven’t identified what behaviors they want to see. As a result, the “course” is just a presentation of information that might be better put on the intranet or in…

How much time does action mapping take?

In my experience, a two-hour meeting with the client and subject matter expert(s) can create the heart of the map. You should be able to determine a goal, identify the major actions needed to reach that goal, and begin to…

What tips do you have for webinars?

I recommend using the chat extensively and creating a session that’s a series of activities rather than an information presentation. There’s a lot more in the blog post Tips for webinars or virtual training.