By Cathy Moore
You want people to practice making decisions in a situation that has grey areas -- that's perfect territory for an elearning scenario. But what type of scenario do you need?
Will a one-scene mini-scenario be enough, or do you need to invest the (considerable!) time in creating a branching scenario?
Here are some ways to figure that out.
Mini-scenario: Short but mighty
Just one question
A mini-scenario is just one question. It gives you a realistic challenge, you make your choice, you see the realistic consequence, the end. The consequence might be a fast-forward peek into the future, but you make a decision in just one scene.
The following is a bare-bones mini-scenario. Ignore the fact that I obviously made up the options. Look at what the scene is requiring you to do and what type of feedback you get.
Bill needs to pass a scalpel to Sara during surgery. What should he do?
a) Put the scalpel in a sterile kidney dish and hold the dish out to Sara.
b) Hold it by the neck and place the handle in Sara's palm.
c) Put it on the surgical drape for her to pick up herself.
d) Toss it gently in her direction, handle first.
Feedback for b: Sara is distracted by a loose clamp and moves her hand just as Bill places the handle in her palm. The scalpel cuts Bill's thumb.
The feedback shows the consequences. It doesn't say, "Incorrect. You should never..."
Other people use "mini-scenario" to mean different things. For me, “mini-scenario” doesn’t mean an activity that forces people to go back and do it right, an easy activity, or something that happens only within a limited timeframe. The choice you make in a mini-scenario could have consequences that appear years later, but it's still a mini-scenario by my definition because it's just one decision.
Another way to look at it: You can make a mini-scenario using any multiple-choice question tool that lets you provide unique feedback for each option. It can be long or short, but it's just one decision, so it's a mini-scenario in my world.
When to use minis
Mini-scenarios are useful when...
- The real-world decision is self-contained. You might make the choice as part of a longer conversation or process, but its consequences don't seriously affect anything later in the process. An example: "Andreas, a 33-year-old single man with no health issues, wants a health plan with international coverage and no copay. Which plan do you offer?"
- You want to help people practice the same task with different variables. The health insurance example could be repeated with several other customers, including a 55-year-old woman, a couple planning to have a baby, etc. You don’t need to practice the entire conversation; you just practice recommending the right product.
The consequence of the player's choice could happen immediately or in the future.
In the example with Andreas, if you choose the right plan, the feedback could say that five months later, Andreas gets hit by a bus in Zambia but is treated at no cost thanks to you having sold him the correct plan.
If you choose the wrong one, poor Andreas has to limp to an ATM and withdraw large amounts of cash.
So even though the consequence happens in the future, this is a mini-scenario because just one decision was required.
Examples where mini-scenarios are appropriate
- Employees of a hotel need to quickly recognize and report possible child trafficking in many situations (at the check-in desk, in the parking lot, when cleaning a room, etc.). The basic decision is, "Is this suspicious enough for me to contact the authorities?" The mini-scenarios let them practice that quick decision in many situations, and people see only the scenarios that are relevant to their job roles.
- People providing in-home care need to decide what to do when asked to administer medication they might not have been trained to administer. They can practice with several different types of patients, medications, and situations, including emergencies.
- Bank cashiers need to practice deciding whether checks presented for deposit are acceptable, and how to respond to the customer presenting the check.
String them together for a pseudo-story
A series of mini-scenarios can be strung together to create what feels like a story, but the consequence of one decision doesn't determine how the next decision is made.
A typical example is a "day in the life" story of disconnected decisions. For example, we play the role of a security guard who has to recognize and resolve unrelated issues during the day. Our decision about the tripping hazard at 10 AM doesn't affect what we do about the unlocked door at 1 PM.
You can dig pretty deep in a mini
Players make just one decision, but that decision can be difficult. See the previous post on using mini-scenarios to practice recovering from mistakes to see an example.
Two people going through the same branching scenario could see different questions and story lines.
Try these examples of branching scenarios if you aren't already familiar with the format.
When to use branching
Branching scenarios are useful when a decision made at one point determines the input for a decision made later. A classic example is a tricky conversation in which you ask the wrong question, limiting the information you have to work with in a later part of the discussion.
They help people practice:
- Recognizing and recovering from mistakes, especially when the recovery might require several decisions (see this post for more on this)
- Making decisions in extended, ambiguous situations
- Deciding when to stop gathering information and act
A common mistake is to assume you need a branching scenario if you want people to practice a longish process. However, you need branching only if:
- There are multiple grey areas -- multiple decision points where people make a judgment call that can pull them on or off track.
- Decisions made at one point limit or expand the options available at another point.
- People commonly make a mistake at one point in the process and need to recognize and recover from it later.
If you decide that you don’t really need branching, you might consider offering several mini-scenarios that focus just on the tricky step in the process, as described in Mini-scenarios: How to help people recover from mistakes.
Teaching scenario, aka “control-freak scenario”
A third type of scenario might look at first like a branching scenario, but there’s just one path. Two people going through the activity will see the same questions because there’s only one way through the story.
To progress in the story, you have to answer “correctly.” If you choose a “wrong” answer, you’re forced to go back and try again until you get it right. Then the story continues.
I call this a “control-freak scenario,” because that’s how it feels to the player. You’re not allowed to experiment. You’re punished for bad choices by being made to go back and try again until you get it right.
Learn more about control-freak scenarios and when (rarely!) they might be useful.
There's a lot more in my book
My book Map it digs deep into how to design these types of activities.