What do they need to do?

What do they need to do? What do they need to do?

Make sure they can use the information

Make sure they can use the information Make sure they can use the information

Our job is to design an experience

Our job is to design an experience Our job is to design an experience

Latest posts

Job aid summarizes action mapping

New job aid summarizes action mapping for teams

I’ve drafted a job aid that helps your team see the action mapping process at a glance. Help me improve it! Learn more.

Scenario mistake #1: Eager beaver feedback

Scenario mistakes to avoid #1: Eager-beaver feedback

When is feedback helpful in a scenario, and when is it annoying? Should we immediately tell people what they’ve done wrong and what they should do to fix it? Learn more.

Let me tell you everything you need to know

Let me tell you everything you need to know! Or not.

You’re going to work in Zekostan! How would you like to prepare for the cultural differences? Do you want me to tell you everything and then quiz you? No? What’s the alternative? Learn more.

Do you work in a course factory?

Do you work in a course factory? Do you care?

Are you a cog in the course factory, or are you a performance consultant? Does it matter? Learn more.

Field guide to action mapped materials

Field guide to action-mapped materials

Can you identify an action mapped course in the wild? What might it look like? Learn more.

3 quick tips for scenarios

3 quick tips for strong scenarios

Want to write realistic, subtle scenario questions? Here are some techniques that can help. Learn more.

Accordion learning style

How to respond to learning-style believers

Why do people continue to believe in debunked learning styles? Let’s look at why the belief is appealing and how we can respond to the believers on our team. Learn more.

Instructional design

Action mapping

Be an elearning action hero!

This quick, visual approach to instructional design helps you change what people do, not just what they know. It keeps your team members focused on a measurable business goal, and it can keep stakeholders from adding extraneous information. Read more

Big mistake in elearning

The big mistake in elearning

Why is so much elearning so boring? Because we’re obsessed with designing information when instead we should be designing experiences. We need to focus on what people need to do, not what they need to know. Read more

Is training really the answer?

Is training really the answer? Ask the flowchart.

Is training really the best solution to a problem? Often, no. Here’s a flowchart that will help you identify what will really work, whether it’s a job aid, a workflow improvement, training, or something else. Read more.

Scenario design

Branching scenario

Elearning example: Branching scenario

You’re a US Army sergeant in Afghanistan. Can you help a young lieutenant make a good impression on a Pashtun leader? That’s the challenge behind “Connect with Haji Kamal,” a thought-provoking branching scenario. Try the activity and learn how it was designed. Read more

How to write challenging scenario questions

Makeover: How to write challenging scenario questions

We’ve all seen scenario questions that are too obvious. But how can we make them more challenging? Let’s fix a boring question right now. Learn more.

Screenshot of Twine flowchart view

Sample branching scenario + cool tool

Branching scenarios can be a pain to design. Happily, you can use a simple tool called Twine to easily draft the scenario and produce it. In this post we’ll look at a scenario that I wrote to demonstrate Twine’s basic features and to make a point about teaching through stories. Read more

Scenario design online course

Learn more