What do they need to do?

What do they need to do? What do they need to do?

Make sure they can use the information

Make sure they can use the information Make sure they can use the information

Our job is to design an experience

Our job is to design an experience Our job is to design an experience

Latest posts

How to make mandatory training relevant

How can we make mandatory training actually useful? With some disobedience, questions, and a sneaky workaround to “everyone must be exposed to all the information.” Learn more.

Two examples of interactive job aids

A good job aid can reduce or eliminate the need for training. Here are two examples of interactive job aids created in Twine, a free tool. Learn more.

3 cool ideas to steal for your training scenarios

Here are some sample scenarios showing different ways to provide background information, plus a unique way to show the consequence of a decision. Learn more.

Branching or mini scenario: which do you need?

What type of scenario do you need? Will a one-scene mini-scenario be enough, or do you need a branching scenario? Learn more.

Mini-scenarios: How to help people recover from mistakes

Mini-scenarios are small but mighty. You can even use them to help people practice recognizing and recovering from mistakes. Learn more.

3 ways to help people learn from mistakes in branching scenarios

I’m in your branching scenario, and I’ve made a bad choice. Can I go back and change my decision, or do I have to continue, looking for ways to recover from my mistake? It depends! Learn more.

Scenario design: The process

Want to write a scenario? Don’t just jump in. You’ll save time and create a stronger story if you follow this process. Learn more.

Instructional design

Be an elearning action hero!

This quick, visual approach to instructional design helps you change what people do, not just what they know. It keeps your team members focused on a measurable business goal, and it can keep stakeholders from adding extraneous information. Read more

The big mistake in elearning

Why is so much elearning so boring? Because we’re obsessed with designing information when instead we should be designing experiences. We need to focus on what people need to do, not what they need to know. Read more

Is training really the answer? Ask the flowchart.

Is training really the best solution to a problem? Often, no. Here’s a flowchart that will help you identify what will really work, whether it’s a job aid, a workflow improvement, training, or something else. Read more.

Scenario design

Elearning example: Branching scenario

You’re a US Army sergeant in Afghanistan. Can you help a young lieutenant make a good impression on a Pashtun leader? That’s the challenge behind “Connect with Haji Kamal,” a thought-provoking branching scenario. Try the activity and learn how it was designed. Read more

Makeover: How to write challenging scenario questions

We’ve all seen scenario questions that are too obvious. But how can we make them more challenging? Let’s fix a boring question right now. Learn more.

Sample branching scenario + cool tool

Branching scenarios can be a pain to design. Happily, you can use a simple tool called Twine to easily draft the scenario and produce it. In this post we’ll look at a scenario that I wrote to demonstrate Twine’s basic features and to make a point about teaching through stories. Read more