Save your clients from themselves

“Our job is to give the client what they want.” Nope. Our job is to save the client from themselves. We need to learn who they are and what challenges they’re facing, and then help them do the analysis that they probably skipped. Learn more.

Burn your training request form

“I’ll create whatever you want, even if it will never work!” That’s what the typical training request form promises clients. Set the right expectations by burning that form and replacing it with these ideas. Learn more.

Learning objectives: Our frenemy

Does that learning objective really want what’s best for you? Conventional objectives aren’t always our friends. These three questions will help you set boundaries with our frenemy. Learn more.

“It’s new, so everyone needs training on it.” Nope.

“This thing is new, so of course everyone needs to be trained on it.” Your client is heading toward an information dump. Steer them to a better solution with these tips. Learn more.

How to make mandatory training relevant

How can we make mandatory training actually useful? With some disobedience, questions, and a sneaky workaround to “everyone must be exposed to all the information.” Learn more.

How to design software training, part 1: Do everything except “train”

“How can I design training for new software?” Maybe training isn’t even necessary. Let’s look at some alternatives. Learn more.

New action mapping job aids available

Download new, improved action mapping job aids and learn about the Kindle version of my book. Learn more.

How to respond to “Make one course for everyone”

Your client wants “one course for everyone.” You know this means “one generic info dump that everyone will forget.” How can you steer the project in the right direction? Learn more.

5 ways to become an L&D hero

“I vow to become a hero to my learners and clients. I’ll save the world from boring training!” How can we achieve this resolution? Here are five steps you can take now. Learn more.

Scenario example: Chainsaw training!

Your new client wants you to design training for chainsaw users. But what does he really need? And could I possibly be serious about this scenario? Learn more.