Do they just know it, or can they USE it?

It’s easy and tempting to write activities that test whether learners know something. How can we make learners use their knowledge as well?

You might be familiar with Bloom’s Taxonomy. Its current form identifies six categories of intellectual performance, from remembering to creating.

macheteTo make the taxonomy easier to apply, I grabbed my Unsubtle Machete of Oversimplification and in a few whacks reduced the categories to just two:

  • Know activities ask learners to retrieve and maybe categorize or explain information.
  • Use activities ask learners to apply information to realistic situations.

Often, a “use” activity includes a test of whether the learner “knows” something — you get two activities in one!

Example

Your learners create widgets. To speak with their coworkers, they need to know some technical terms. One term is “transmogrification,” which means modifying a widget so it will work at high altitudes. What can we do to help learners master this term and the related concept?

Know activity: Drag the term to its definition — drag “transmogrify” to “modify a widget so it will function at high altitudes”

Use activity:

Your client wants to use their widget at 2800 meters above sea level. What modification do you need to make to the widget?

  1. Transmogrify it
  2. Redorbinate it
  3. Neoplyordinize it
  4. No modification needed

The “use” activity tests whether the learner can apply their knowledge of transmogrification in a realistic situation, not in an abstract definition activity. At the same time, it answers three “know” questions for us. It tells us whether the learner knows that: [Read more...]

Sample branching scenario + cool tool

Branching scenarios can be a pain to design. Happily, you can use a simple tool called Twine to easily draft the scenario and produce it. In this post we’ll look at a scenario that I wrote to demonstrate Twine’s basic features and to make a point about teaching through stories.

In the scenario, you’re a journalist in a hurry to get to a hot story in Zekostan, and your “guide” can’t speak English or drive. You have to quickly learn the necessary Zeko terms to navigate the roads and respond to events along the way. The scenario was inspired by a language-learning activity designed by Kinection.

Try the activity, keeping in mind that it’s a casual, unfinished experiment. Then come back here for more about Twine and my design decisions.

Twine

Twine works in Windows and on the Mac, it’s free, and it publishes scenarios in easily customized, accessible HTML. It’s based on TiddlyWiki, a lightweight information management tool.

Each scene in a scenario is really a small record in a wiki database. The links you create determine the path that the learner takes through the records. Thanks, Steve Flowers, for pointing out Twine in the Articulate forum.

Here’s the flowchart view, which Twine automatically creates as you link your scenes (click for a bigger image):

Screenshot of Twine flowchart view

Twine offers some advantages over other ways to write scenarios. You can:

  • Quickly switch between flowchart view and story-editing mode
  • Link scenes using simple text
  • Add images and sound files and otherwise use HTML
  • Export the story in text format for review and proofing
  • Publish the finished story in HTML
  • Use simple codes to keep track of variables or limit learners’ choices (not shown in the sample scenario)

[Read more...]

Scenarios: the good, the bad, and the preachy

Decision-making scenarios work best when they require realistic decisions and avoid preaching. Let’s look at some examples.

Not a real on-the-job decision

Carla, a sales person, is meeting with Amit, a new customer. She shows him a megawidget.

“You’ll love this megawidget,” Carla says.

“I don’t want a megawidget,” Amit says. “I came in here for a microwidget.”

What is this an example of?

  1. Product Boundary Issues
  2. Customer Misvetting
  3. Courageous Upselling

What’s wrong with this scenario?

We’re not asking the learner to make a challenging decision like the ones they make on the job. We’re checking the learner’s short-term memory: Can they still recognize “Customer Misvetting,” which we defined three screens ago?

We’ve disguised a quiz question as a scenario. It’s better than a generic quiz question, but it doesn’t require the kind of thinking that learners need to do on the job.

Also, the question tests only whether the learner can apply the right label to a problem. It doesn’t test whether the learner can correct the problem.

A better question would ask what Carla should do, with the correct choice being the type of action that will correct a case of “Customer Misvetting.” Then we’d be testing the learner’s ability to recognize the problem and their ability to solve it.

A real decision

How is the following scenario different? [Read more...]

Elearning example: Branching scenario

You’re a US Army sergeant in Afghanistan. Can you help a young lieutenant overcome cultural differences and make a good impression on a Pashtun leader?

That’s the challenge behind “Connect with Haji Kamal,” a decision-making scenario that my cool client Kinection and I developed for the US Army. The online scenario is the homework part of a lesson plan that includes in-class discussion about how to build rapport across cultures. It’s part of a much larger effort in the Army to strengthen soldiers’ cross-cultural and peacekeeping skills.

Turn on your speakers and give it a spin, and then come back here if you’re interested in the design decisions behind the activity.

Connect with Haji Kamal

The goals

The activity is designed to be completed as homework before a culture class, and it includes a facilitator guide with debrief questions. Our goals were to model specific rapport-building behaviors and inspire class discussion.

To follow the “good” paths, you need to see things from Haji Kamal’s point of view, show respect and patience, and otherwise apply cross-cultural skills that will be discussed in class. You end up on less successful branches by making more ethnocentric choices. [Read more...]

Why you want to use scenarios in your elearning

Imagine that you’re in a competition to overhaul an information-heavy course so it creates a real change in the world. What changes would you make? Check out this story-based presentation to see what one fictional company did.

If some type is too small, click the “full” icon in the player and you’ll get the big-screen version.

The presentation is an adaptation of a talk I’ve been giving at the Australian Flexible Learning Framework conferences. It’s designed to help people break free of the traditional information-first approach to instructional design.

One of the challenges with using the approach described in the presentation is that it usually requires more design time. Since many clients don’t actually measure the effectiveness of their materials and just want information put online quickly, it can be hard to argue for immersive scenarios. Have you successfully used scenarios? Did you have to convince stakeholders to let you use them?

How to steer your client away from an information dump

For a quick overview of the Action Mapping process described in this interaction, see Be an elearning action hero. For in-depth help with applying this process to your own materials, check out the Elearning Blueprint.

How I designed and built the scenario

Some people avoid creating branching scenarios because they seem too complex. In case it’s helpful, here’s the approach I took. [Read more...]