Mini-scenarios: How to help people recover from mistakes

Mini-scenarios are small but mighty. You can even use them to help people practice recognizing and recovering from mistakes. Learn more.

3 ways to help people learn from mistakes in branching scenarios

I’m in your branching scenario, and I’ve made a bad choice. Can I go back and change my decision, or do I have to continue, looking for ways to recover from my mistake? It depends! Learn more.

Scenario design: The process

Want to write a scenario? Don’t just jump in. You’ll save time and create a stronger story if you follow this process. Learn more.

How to design software training, part 2: Practice activities

Here’s an alternative to traditional software training: Create self-contained activities that help people learn by doing, and make the activities available on demand. Learn more.

How to design software training, part 1: Do everything except “train”

“How can I design training for new software?” Maybe training isn’t even necessary. Let’s look at some alternatives. Learn more.

Can we use scenarios to teach concepts?

“You can’t just throw people into an activity without first teaching them the concepts.” Yes, we can. Check out this simple example. Learn more.

Video: 3 ways to motivate

How can we motivate people to complete our activities and change what they do on the job? Here’s a video of the webinar I recently ran on that topic, plus a summary of what we talked about. Learn more.

Action mapping book now available

Dig deep into action mapping and activity design with my new book, and find out the lessons I learned while writing it. Learn more.

New action mapping job aids available

Download new, improved action mapping job aids and learn about the Kindle version of my book. Learn more.

How to respond to “Make one course for everyone”

Your client wants “one course for everyone.” You know this means “one generic info dump that everyone will forget.” How can you steer the project in the right direction? Learn more.