It’s tempting to think we should never question clients’ processes. However, we have a valuable outsider’s perspective that can help our clients improve performance through every means, not just through a course. Read more
Month: August 2011
Technical training: What do they need to DO?
If you don’t identify what people do with the software and design your training around that, you could create an information dump that helps no one. Focus on what they need to do, not what they need to know. Read more